Returns and Refunds

If you are not 100% satisfied, please feel free to e-mail us at sales@kansaorganics.com to make a return or exchange.

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason other than a product defect or error, you may return it within 30 days for a full refund, minus a 10% restocking fee. Please note that the product must be returned in its original packaging, unused and in the same condition you received it.

We will evaluate your concern. When approved, we will notify you. However, the refund will be disapproved if:

  • Used product. Due to the current COVID-19 pandemic, we refuse to accept returns of used tools and oils for hygiene and safety measures.
  • Strict 30-day return policy. Our 30-day return policy should be strictly followed. The counting of the days shall start from the day your package was delivered. A request for returns beyond 30 days shall not be approved.
  • Your concern is delayed-shipment. If we have shipped your order on time, the courier is responsible for the shipment delay and thus not allowed for order cancellation and refund.
  • Shipment delay due to holidays. Please allow extra 2-5 business days.

All returns/exchanges are subject to the following conditions:

  • Must be returned within 30 days of the purchase date.
  • The product must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Once used, Copper tongue cleaners will not be returned.
  • Please allow up to 10 business days for an exchange or refund to be processed. Once finalized, an e-mail will be sent notifying you of the status of your refund.
  • We do not refund initial shipping & handling charges for items returned.
  • For any return or exchange, you are responsible for all shipping & handling costs. If the package does not reach us, we will be unable to complete the refund/exchange.

PLEASE SEND THE RETURN TO:

Kansa Organics

4141 Revolution Park Dr, Ste E, Charlotte NC 28217

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Exceptions / non-returnable items

Certain types of items cannot be returned:

  • Sale items and Gift Cards
  • Final items
  • Show items are final as purchased directly during trade shows or any events and therefore non-returnable.
Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. 

Refunds (if applicable)


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@kansaorganics.com and send your item to: 

Kansa Organics LLC

4141 Revolution Park Dr, Ste E, Charlotte NC 28217

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please note, return delivery fees are the responsibility of the customer.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@kansaorganics.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 

Kansa Organics LLC,

4141 Revolution Park Dr, Ste E, Charlotte NC 28217

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.